If you have replaced a licensed device, such as your iPhone, you can transfer your license to the new device under the following circumstances:

• Your device was faulty and a replacement was given
  • Provide us with documentation from Apple (or your phone provider) clearly showing that a device was faulty and that you were issued a replacement.
• You have upgraded your device
  • Provide us with documentation from your place of purchase clearly showing that you have indeed been issued a replacement device.
  • Or provide us with proof of sale of the old device.
• You have had your device stolen
  • Provide us with a scanned copy of the police report.

Transferring Your License
You can transfer your license to a new device by using the transfer feature under Licensed Devices in your account.

For more information on this feature, see our Purchasing and Managing iViewer LiPurchasing & Managing iViewer Licensescenses Page.