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software:iviewer:licensing:device-replacement
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This shows you the differences between two versions of the page.
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software:iviewer:licensing:device-replacement [2014/06/23 02:49] aaron |
software:iviewer:licensing:device-replacement [2014/10/25 02:33] (current) jarrod [Device Replacement] |
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| **If you have replaced a licensed device, such as your iPhone, you can transfer your license to the new device under the following circumstances:** | **If you have replaced a licensed device, such as your iPhone, you can transfer your license to the new device under the following circumstances:** | ||
| * Your device was faulty and a replacement was given | * Your device was faulty and a replacement was given | ||
| - | * Provide us with documentation from Apple (or your phone provider) clearly showing that a device was faulty and that you were issued a replacement. | + | * You have upgraded your device and the previous device will no longer be using our software |
| - | * You have upgraded your device | + | |
| - | * Provide us with documentation from your place of purchase clearly showing that you have indeed been issued a replacement device. | + | |
| - | * Or provide us with proof of sale of the old device. | + | |
| * You have had your device stolen | * You have had your device stolen | ||
| - | * Provide us with a scanned copy of the police report. | ||
| - | **Transferring Your License**\\ | + | ===== Transferring Your License ===== |
| You can transfer your license to a new device by using the transfer feature under Licensed Devices in [[http://www.commandfusion.com/myaccount|your account.]] | You can transfer your license to a new device by using the transfer feature under Licensed Devices in [[http://www.commandfusion.com/myaccount|your account.]] | ||
| - | For more information on this feature, see our Purchasing and Managing iViewer Li[[store:purchasing-licenses#licensed-devices|Purchasing & Managing iViewer Licenses]]censes Page. | + | For more information on this feature, see our [[store:purchasing-licenses#licensed-devices|Purchasing and Managing iViewer Licenses]] Page. |
software/iviewer/licensing/device-replacement.1403491756.txt.gz · Last modified: 2014/06/23 02:49 by aaron
