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software:iviewer:licensing:license-not-working [2013/09/20 01:08] jarrod [Why has the Device ID format changed?] |
software:iviewer:licensing:license-not-working [2021/05/09 11:13] (current) jarrod |
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- Check that the Device ID used to register the device matches the one shown in our guiDesigner upload service window when you attempt to load your GUI - [[software:iviewer:licensing:retrieving-your-device-id|Retrieving your Device ID]]. | - Check that the Device ID used to register the device matches the one shown in our guiDesigner upload service window when you attempt to load your GUI - [[software:iviewer:licensing:retrieving-your-device-id|Retrieving your Device ID]]. | ||
- | - Check that you have added the registration code into your GUI and that you have saved the guiDesigner project before attempting to upload it to your device. | + | - Check that you have [[software:gui-designer:managing-licensed-devices|added the registration code into your GUI]] and that you have saved the guiDesigner project before attempting to upload it to your device. |
+ | - Check that each device entry in the guiDesigner Manage Devices section has a unique name. If you have multiple entries with the same name, they may cause issues. | ||
===== Device ID Discrepancies ===== | ===== Device ID Discrepancies ===== | ||
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Then we can look at manually processing the transfer the license for you. | Then we can look at manually processing the transfer the license for you. | ||
+ | |||
+ | ===== Problems After Upgrading iOS Version ===== | ||
+ | Upgrading to some versions of iOS can cause problems to do with iViewer licensing. you may get an error such as:\\ | ||
+ | ''Registration Not Found\\ | ||
+ | The loaded project does not contain registration data for this device. Page flips and subpages are disabled.'' | ||
+ | |||
+ | If you get this error then you should follow this procedure: | ||
+ | - Obtain your new device ID by [[software:iviewer:licensing:retrieving-your-device-id|following these instructions]] | ||
+ | - Transfer your license under your account to your new device ID. [[software:gui-designer:managing-licensed-devices|Click here for details on managing your devices.]] | ||
+ | - Add the new licensing details to your project in guiDesigner and re-upload to your device | ||
+ | |||
+ | Following these instructions should result in the license working correctly. | ||
===== Why has the Device ID format changed? ===== | ===== Why has the Device ID format changed? ===== |