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software:iviewer:licensing:device-replacement
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This shows you the differences between two versions of the page.
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software:iviewer:licensing:device-replacement [2012/09/05 13:14] jarrod |
software:iviewer:licensing:device-replacement [2014/10/25 02:33] (current) jarrod [Device Replacement] |
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| ====== Device Replacement ====== | ====== Device Replacement ====== | ||
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| **If you have replaced a licensed device, such as your iPhone, you can transfer your license to the new device under the following circumstances:** | **If you have replaced a licensed device, such as your iPhone, you can transfer your license to the new device under the following circumstances:** | ||
| * Your device was faulty and a replacement was given | * Your device was faulty and a replacement was given | ||
| - | * Provide us with documentation from Apple (or your phone provider) clearly showing that a device was faulty and that you were issued a replacement. | + | * You have upgraded your device and the previous device will no longer be using our software |
| - | * You have upgraded your device | + | |
| - | * Provide us with documentation from your place of purchase clearly showing that you have indeed been issued a replacement device. | + | |
| - | * Or provide us with proof of sale of the old device. | + | |
| * You have had your device stolen | * You have had your device stolen | ||
| - | * Provide us with a scanned copy of the police report. | ||
| - | |||
| - | **Along with your proof of the above, please include:** | ||
| - | * Your old device ID (40 characters) | ||
| - | * Your new device ID (40 characters) | ||
| - | * Your email account registered with our website | ||
| - | * See this page for details on [[software:iviewer:licensing:retrieving-your-device-id|retrieving your Device ID]] | ||
| - | |||
| - | **Applying for a license transfer:**\\ | ||
| - | Please email us via [[support@commandfusion.com?subject=License%20Transfer%20Request|support@commandfusion.com]] with the above details.\\ | ||
| - | We will review your situation and reply via email with further instructions.\\ | ||
| - | If you are unable to prove your situation, we unfortunately cannot transfer your license and you will need to purchase a new license for your new device.\\ | + | ===== Transferring Your License ===== |
| - | To avoid this, please be aware of these details and ensure your customers are aware, so that they can ask for the appropriate details when receiving a device replacement.\\ | + | You can transfer your license to a new device by using the transfer feature under Licensed Devices in [[http://www.commandfusion.com/myaccount|your account.]] |
| - | Consideration is always given to loyal customers with a good sales history. | + | |
| + | For more information on this feature, see our [[store:purchasing-licenses#licensed-devices|Purchasing and Managing iViewer Licenses]] Page. | ||
software/iviewer/licensing/device-replacement.1346850896.txt.gz · Last modified: 2012/09/05 13:14 by jarrod
