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software:iviewer:licensing:device-replacement [2012/08/21 05:26] aaron |
software:iviewer:licensing:device-replacement [2014/10/25 02:33] (current) jarrod [Device Replacement] |
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+ | ====== Device Replacement ====== | ||
+ | |||
**If you have replaced a licensed device, such as your iPhone, you can transfer your license to the new device under the following circumstances:** | **If you have replaced a licensed device, such as your iPhone, you can transfer your license to the new device under the following circumstances:** | ||
* Your device was faulty and a replacement was given | * Your device was faulty and a replacement was given | ||
- | * Provide us with documentation from Apple (or your phone provider) clearly showing that a device was faulty and that you were issued a replacement. | + | * You have upgraded your device and the previous device will no longer be using our software |
- | * You have upgraded your device | + | |
- | * Provide us with documentation from your phone provider clearly showing that you have indeed been issued a replacement device. This must show that your old device was handed in. | + | |
- | * Or provide us with proof of sale of the old device. | + | |
* You have had your device stolen | * You have had your device stolen | ||
- | * Provide us with a scanned copy of the police report. | ||
- | |||
- | **Along with your proof of the above, please include:** | ||
- | * Your old device ID (40 characters) | ||
- | * Your new device ID (40 characters) | ||
- | * Your email account registered with our website | ||
- | * See this page for details on [[software:iviewer:licensing:retrieving-your-device-id|retrieving your Device ID]] | ||
- | |||
- | **Applying for a license transfer:**\\ | ||
- | Please email us via [[support@commandfusion.com?subject=License%20Transfer%20Request|support@commandfusion.com]] with the above details.\\ | ||
- | We will review your situation and reply via email with further instructions.\\ | ||
- | If you are unable to prove your situation, we unfortunately cannot transfer your license and you will need to purchase a new license for your new device.\\ | + | ===== Transferring Your License ===== |
- | To avoid this, please be aware of these details and ensure your customers are aware, so that they can ask for the appropriate details when receiving a device replacement. | + | You can transfer your license to a new device by using the transfer feature under Licensed Devices in [[http://www.commandfusion.com/myaccount|your account.]] |
+ | For more information on this feature, see our [[store:purchasing-licenses#licensed-devices|Purchasing and Managing iViewer Licenses]] Page. |